Shipping & Returns

SHIPPING
We offer FREE SHIPPING for orders over $70 when you order online from Sandy's Grooming Tail's & K9 Cafe

Our orders are shipped same day or the next business day

Standard Shipping is $10 or $15 for Express

Our flat rate shipping is available throughout Australia

Click and Collect Available here at Sandy's Grooming Tails & K9 Cafe, 167 Sharp Street Cooma, NSW, 2630

RETURNS & EXCHANGE

If you’re looking to return or exchange your order for whatever reason please call or email us, we are more than happy to help! We offer free returns or exchanges within 30 days of receiving your order.
You can return your product for store credit, a different product, or a refund to the original payment method. If returning a product buyer pays postage.
For exchanges, we will cover the cost of return shipping once the original product for exchange has been received.
Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Eucalyptus & Orange Oils may not be returned or exchanged
Homemade treats or treats in unsealed open packaging may not be returned or exchanged
Although we package the treats to the best of our ability we can't control extreme hot temperatures in transit, some treats may distort in this scenario. No refund or exchange will be awarded in this case
If your order arrives and is damaged, or is not what you expected, please email us immediately with a photo of the damaged or incorrect product. Provided we are notified of a problem within 1 day (24hours) of you receiving your order, we will accept the return, and replace the product where possible or refund your money if desired.

When returning a product please keep your Australia Post tracking number for reference.
Please include your name and invoice number with returned goods to

Sandys Grooming Tails & K9 Cafe
167 Sharp St Cooma NSW 2630
Ph 02 64522847 Email: sgroomingtails@gmail.com